Shipping Policy for Bonnie Kilts

At Bonnie Kilts, we are committed to delivering high-quality, handcrafted Scottish kilts, accessories, and apparel to our valued customers in a timely, reliable, and efficient manner. We understand how important it is for you to receive your items in perfect condition and on time, whether you’re preparing for a special occasion, a celebration of Scottish heritage, or simply enhancing your wardrobe with unique and traditional attire. Our Shipping Policy has been designed to ensure that we can meet your expectations every step of the way—from processing your order to delivering it to your doorstep, no matter where you are located.

Our dedicated team works hard to ensure that your order is processed as quickly as possible, with various shipping options available to cater to the diverse needs of our customers. Whether you are located within the United States or overseas, Bonnie Kilts is here to provide you with the most suitable shipping methods, ensuring that your purchase reaches you as smoothly as possible. Below, we have outlined all the details about our order processing times, shipping methods, costs, and delivery information to keep you informed throughout the entire process.

1. Order Processing Time

Once you place an order with Bonnie Kilts, we begin processing your order immediately. However, there are certain factors that may affect the time it takes to prepare your order for shipment. For standard orders—those without any customizations—our processing time is typically 1 to 3 business days. This is the period required for our team to gather, inspect, and package your items. Please note that business days are Monday through Friday, excluding weekends and public holidays.

While we strive to process orders as quickly as possible, the time it takes can be slightly longer during busy periods, such as during holiday seasons or special sales events. For instance, around Christmas, New Year’s, St. Andrew’s Day, and other notable events, there may be a higher volume of orders, which could lead to delays. If you place an order during such times, we recommend considering additional shipping time to accommodate potential delays.

For custom orders, such as kilts tailored to specific measurements or made with particular tartan patterns, the processing time may be extended to allow for additional craftsmanship. Custom kilts and embroidered items generally require 2-3 additional business days for the extra production work and inspection needed to ensure that every detail meets your specifications. Rest assured, we will always notify you if there are any delays due to customization, and you will be updated regularly on the status of your order.

2. Shipping Methods & Delivery Times

To ensure that your order arrives on time, Bonnie Kilts offers several shipping methods designed to meet your individual needs. Whether you are placing an order within the United States or internationally, we provide flexible options to accommodate various timeframes and budgets. Below, you will find a breakdown of our available shipping methods, estimated delivery times, and any associated costs.

Domestic Shipping (United States)

For customers within the United States, we offer three different shipping options, each tailored to different needs for speed and cost:

  • Standard Shipping: Our standard shipping option is the most cost-effective method. Typically, this shipping method delivers orders within 5 to 7 business days, depending on the destination and how far the package needs to travel. This option is available for a flat-rate shipping fee of $6.99 on orders under $100. However, we are pleased to offer free standard shipping on all orders over $100 to make shopping with Bonnie Kilts even more rewarding. Although standard shipping is slower than expedited options, it is still reliable, and we ensure that your order is carefully packaged for safe delivery.
  • Expedited Shipping: For customers who require their items more quickly, we offer expedited shipping, which ensures that your order will be delivered within 2 to 3 business days. This method is ideal if you need your order sooner, such as for a special occasion, event, or last-minute purchase. The cost for expedited shipping is a flat rate of $14.99.
  • Express Shipping (Next-Day Delivery): For those who need their Bonnie Kilts purchase in the shortest time possible, we offer next-day express shipping. This service guarantees delivery within 1 business day, making it perfect for urgent needs. Whether it’s a last-minute gift or an upcoming celebration that cannot wait, express shipping ensures that you receive your order the next day. The cost for this fast delivery service is a flat rate of $24.99.

International Shipping (Outside the United States)

Bonnie Kilts proudly ships worldwide, offering international shipping to most countries. International shipping costs and delivery times can vary greatly depending on the destination country, as well as the shipping method selected. Below are the available shipping options for international orders:

  • Standard International Shipping: For most international destinations, we offer standard international shipping, which typically takes between 7 to 21 business days, depending on the country. Delivery times can vary due to factors such as customs procedures and the efficiency of local postal systems. While this option is the most affordable, please allow extra time for international shipping, as delays can occasionally occur.
  • Expedited International Shipping: If you need your order more quickly, expedited international shipping is available. This method ensures that your order will be delivered within 3 to 7 business days, depending on the destination. Expedited shipping is faster than standard international shipping but may come at a higher cost, which will be calculated at checkout based on the weight of the items and the delivery destination.
  • Express International Shipping: For the fastest delivery, express international shipping is available. This premium option guarantees delivery within 1 to 3 business days. Express international shipping is ideal for those who need their Bonnie Kilts purchase in a hurry, whether it’s for a time-sensitive occasion or simply to get your items as quickly as possible. However, this service does come at a higher cost, which will be calculated at checkout based on the weight of the package and the specific destination country.

3. Shipping Costs

Shipping costs vary depending on several factors, including the shipping method selected, the weight of your order, and the destination of the package. We work hard to ensure that our shipping fees are transparent and affordable. Below is a detailed breakdown of our shipping fees for both domestic and international orders.

Domestic Shipping (United States)

  • Standard Shipping:
    Orders under $100 will incur a shipping fee of $6.99 for standard shipping. Orders over $100 will receive free standard shipping.
  • Expedited Shipping:
    For faster delivery, expedited shipping is available at a flat rate of $14.99.
  • Express Shipping:
    The cost for next-day express shipping is $24.99.

International Shipping

  • Standard International Shipping:
    International standard shipping costs will be calculated at checkout based on the weight of your order and the destination country.
  • Expedited International Shipping:
    The cost for expedited international shipping will also be calculated at checkout, depending on the weight and size of your order and the delivery destination.
  • Express International Shipping:
    Express international shipping costs are higher than standard and expedited methods and will be calculated at checkout based on the weight of your order and the destination country.

Customs Duties and Taxes

Please note that customs duties, taxes, and import fees are not included in the shipping costs. These fees are imposed by the customs office of the destination country and are the responsibility of the customer. Each country has its own rules and regulations regarding import duties, taxes, and restrictions, so we recommend that international customers check with their local customs office for more information regarding potential fees.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. This number can be used to track the status of your shipment in real time via the courier’s website. Depending on the shipping method and courier used, it may take up to 24 hours for the tracking information to update, so please allow some time for the system to process your details.

You can track your order by visiting the courier’s website and entering the tracking number provided in the shipping confirmation email. Alternatively, if you have created an account with Bonnie Kilts, you can log in to your account and view your order status directly from the dashboard.

If you experience any issues with tracking or have trouble locating your package, please don’t hesitate to contact our customer service team. We are always happy to assist you and resolve any issues you may encounter during the shipping process.

5. Lost or Damaged Shipments

While we take great care to package your order securely, unforeseen issues can occasionally arise, resulting in damaged or lost shipments. If your package arrives in less-than-perfect condition, or if it appears to be lost in transit, please reach out to our customer service team immediately.

  • Damaged Shipments:
    If your order arrives damaged, please notify us within 48 hours of receiving the package. You will be asked to provide photos of the damaged items and packaging so that we can assess the situation and initiate a return, replacement, or refund. We strive to resolve any issues as quickly and smoothly as possible, ensuring that you are completely satisfied with your purchase.
  • Lost Shipments:
    In the unlikely event that your package is lost during transit, we will work with the courier to investigate the situation. If the shipment is confirmed as lost, we will offer you the choice of receiving a replacement or a full refund.

6. Address Accuracy

To ensure timely and accurate delivery, please provide correct and complete shipping information when placing your order. This includes your full address, city, state, postal code, and phone number. If there are any issues with your address or if additional information is needed, our customer service team may reach out to you to clarify the details. However, if we are unable to reach you, there may be delays or misdelivery.

If you realize that you have made an error in your shipping address after placing your order, please contact us immediately. While we will do our best to make changes before the package ships, we cannot guarantee that we can modify the address once the order is in transit.

7. Conclusion

At Bonnie Kilts, we take pride in our products and our customer service, and we strive to make the shipping process as smooth and hassle-free as possible. Whether you are ordering locally or from abroad, we offer a variety of shipping options to ensure that your kilt or accessory arrives when you need it, in perfect condition. If you ever have any questions or need assistance, please feel free to reach out to our customer support team. We are always happy to assist you, ensuring that your Bonnie Kilts experience is nothing short of exceptional.

Thank you for choosing Bonnie Kilts—we look forward to fulfilling your order and delivering the best of Scotland directly to your door.