At Bonnie Kilts, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be occasions when you need to return or exchange an item. Please review our refund and returns policy below to ensure a smooth process.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, including any tags or labels.
• You must provide proof of purchase (order confirmation or receipt).

Please note that any items purchased as part of a sale or promotion are final sale and not eligible for returns or refunds.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. After inspecting the item, we will inform you of the approval or rejection of your refund.

If your refund is approved, we will process the refund to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Please note:

• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
• If the item was returned because of a defect or error on our part, we will cover the return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team at [insert contact email] to initiate the exchange process.

4. Non-returnable Items

Certain items are exempt from being returned:

• Customized or personalized products.
• Gift cards.
• Items that have been worn or washed.

5. Shipping

To return your product, you will be responsible for paying for your own shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Contact Information

If you have any questions or need further assistance regarding returns and refunds, please don’t hesitate to contact our customer service team at:

• Email: thebonniekilts@gmail.com

We’re here to help and ensure your satisfaction with Bonnie Kilts.